During times of hardship, OCM Case Managers are on the front line advocating for children and families in need. They assist with resolving various crisis situations including financial issues, loss of employment, potential loss of housing, emergency food, legal matters and navigating public systems such unemployment insurance and disability. With the onset of COVID-19, we have seen a considerable increase in the number of requests for services, as the challenges of people already struggling are amplified even further. “It is not surprising the call volume has more than doubled since the beginning of March, and, unfortunately, we don’t anticipate that changing anytime soon,” adds Vanessa Roth, COO of Outreach.

The DuPage Foundation has come through in a big way during this crisis, providing a grant to support two new case managers to oversee the increase in crisis calls, and a second grant to support the expansion of counseling services to our most vulnerable residents. Corporate partner, Compass Mortgage led the way with a commitment to expand our crisis emergency fund, creating a matching challenge program to generate support from their network. Altogether, Outreach has received $50,000 in additional crisis emergency grants from corporate partners, sponsor churches and local families.

“This is an amazing community response and we have an amazing team – doing amazing things during this crisis – together, this is a powerful combination” notes Outreach CEO, Chris Ellerman.